Technical support - DIVUS SUPERIO - DIVUS Automation Systems

In order to guarantee the best possible support, it is important that you fill out the form thoroughly.

Your Name*

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E-mail address*

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Phone number*

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Company*

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Where did you buy the product?

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Product details

Serial number of the product*

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Software version of the product*

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Problem description*

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When was the problem first seen?*

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Are error messages displayed in the software? If yes, which messages?*

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What were the last actions before the problem started?*

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Is the problem reproducible? If yes, please list the relevant steps

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Is a remote access to the device possible?

no - the possibility of remote control does not exist

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yes - with port forwarding on port 22 and 443 of the device

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yes - With TeamViewer on a Windows PC connected to the same network as the device.

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Download: Quick Support Windows or DIVUS Remote Control for Windows

Please upload the following files (if possible):

Backup Database [dpadDB]

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Backup Images [dpadBG]

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Backup Scripts [dpadS]

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Backup datalogging [CSV]

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Screenshot [png], [jpg], [jpeg]

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